Market research both in B2C or B2B context is a powerful tool that will allow you to direct your business and take the right decision. By performing market research and telephone surveys you will be able to analyze and explain the passed trends, geo-marketing behaviors of different groups of players and consumers.
CallTech Analytics specialized in helping companies to better understand the market and their customers. We are your best partner for any complex market telephone researches both B2B and B2C, with the many years of experience for top performing companies from Europe and other parts of the World.
We understand that only quality market research counts for our clients, therefore we do care about the required skills, experience and specialization of our research agents. All this with one of lowest price on the market, the quality research doesnt have to be cost-prohibitive.
|Industry||General MR B2B||General MR B2C||Mystery shoping||Customer satisfiction|
In today tough World economic reality the customer satisfaction surveys are a highly effective method of gaining feedback from your customers and play a vital role in measuring, managing and improving customer loyalty.
Our customer satisfaction surveys utilize a variety of methods which include: CATI based phone surveys, IVR, email, and on-line. We’ll find out what works best for you and your customers.
Through customer satisfaction surveys you can:
Understand Customers – Identify the critical touch points that drive customer satisfaction – increasing sales and customer loyalty along with any areas that require focus and improvement.
Continuous Feedback – Empowering managers throughout your business to work with their teams to ensure they are delivering the best experiences and improving training with continuous real-time feedback.
Satisfaction retrieval – When things are going wrong a company reputation may suffer. Through our Critical Focus alert notifications, you can quickly identify customers who have had a negative experience and efficiently perform customer recovery measures, saving customers and protecting your business.
Analyse and raport – Our Customer advanced Reporting Platform, will give you access to accurate and on-time results
Mystery shopping , is a powerfull tool used to measure quality of service, or to gather specific information about products and services. CallTech Analytic can perform any type of phone based mystery shopping project, to evaluate quality of your sale, technical or customer support teams thous insuring their constant improvement in order to serve your customers in the best possible way.